Debit Card Support
Answers to your frequently asked questions
Use your debit card for online shopping, pay-at-the-pump or at the register. You can also set your card up for recurring payments with your gym or other service provider. Access cash from any ATM, including over 25,000 surcharge-free ATMs in the United States through our MoneyPass network.
Some merchants pre-authorize transactions at higher or lower amounts to test a card’s validity. For example, a $25.00 gas purchase might temporarily show in your account transaction history as a pending purchase of $126. Pre-authorizations are common at gas pumps, hotels and car rental companies. The actual amount withdrawn from your account will be the correct amount, and the pending transaction will disappear.
Follow the steps included with your new debit card. If you misplaced the mailer, contact Canadian Northern Customer Support at 647-254-5168 for assistance.
When activating your new debit card, you’ll be prompted to create a unique Personal Identification Number (PIN). Be sure to choose a secure PIN, and avoid easy-to-guess numbers like your birthday or street address.
Contact Canadian Northern Customer Support immediately at 647-254-5168
You will not be held responsible for unauthorized transactions if you use reasonable care in protecting your card and promptly report the loss or theft of your card. Please see www.mastercard.us/zero-liability.html for more details.
It is a recommended practice to notify card providers when traveling outside of your usual destinations. If you plan to travel, let us know by calling Canadian Northern Customer Support at 647-254-5168 within 30 days of your travel dates.
We are proud to offer several digital wallet capabilities on our debit and credit cards, including Apple Pay. To set up Apple Pay on your iPhone or other mobile device, follow these instructions from Apple.
If your device is lost or stolen, use can use iCloud to suspend or permanently remove the device’s Apple Pay capabilities.
We are proud to offer several digital wallet capabilities on our debit and credit cards, including Google Pay. Your step-by-step instructions may vary by device, but in general you:
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Install the Google Pay app from Google Play. Check your device to see if Google Pay was pre-installed on it, otherwise download the Google Pay app from Google Play.
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Add your credit or debit card from Canadian Northern Bank. You should have some easy on-screen instructions to help with this step.
If your device is lost or stolen, use Android Device Manager to instantly lock your phone from anywhere, secure it with a new password, or wipe it clean of personal data.
We are proud to offer several digital wallet capabilities on our debit and credit cards, including Samsung Pay. To set up Samsung Pay on your phone or other mobile device, follow these instructions from Samsung.
If your phone is lost or stolen, go to https://findmymobile.samsung.com to remotely lock or erase your Samsung Pay account.
If you lose your mobile device, you will want to take steps to protect your private information.
If you use Mobile Banking, remove it from your online banking profile. Simply log in to online banking from a desktop web browser. Then go to the Customer Service menu to Manage mobile banking settings. Also call Canadian Northern Customer Support at 647-254-5168 to report the lost or stolen device.
If you use Android Pay, use the Android Device Manager to instantly lock your phone, secure it with a new password or wipe it clean of personal data.
If you use Apple Pay, use iCloud to suspend or permanently remove the Apple Pay capability from the device. Your cards will be suspended or removed from Apple Pay even if your device is offline or not connected to cellular or Wi-Fi networks.
If you use Samsung Pay, visit https://findmymobile.samsung.com to remotely lock or erase your Samsung Pay account.